Client Results

CallMiner: 19 CX management strategies and innovations in the contact center

Redpoint Global- Customer Experience

CMSwire: CDP Evolution- Is the Hype Finally Over?

Redpoint Global- Customer Data Platform (CDP)

MacTech: Apple, Softrax, and More Offer Essential Tools and Software to Scale Small Businesses

SOFTRAX- Finance Trends

ContactCenterWorld: Engagys and Redpoint Global Partner to Transform Health Plan Member Engagement

Redpoint Global- Patient Engagement

CRM Magazine: The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales- The 2024 CRM Top 100

Redpoint Global- Customer Experience

Forbes: Getting To The Root Of AI’s Trust Problem

OvalEdge- AI and Data Quality

CMSwire: No Excuses- Time to Build a Cohesive Omnichannel Engagement Strategy

Redpoint Global- Omnichannel CX

Hotel Business: Report: 1/3 of bookings through OTAs

RateGain- Travel Industry Trends

ZDnet: Rote automation is so last year- AI pushes more intelligence into software development

Stonebranch- IT Automation

The Financial Brand: The Personalization Paradox- Can Banks Delight Customers Without Creeping Them Out?

Redpoint Global- CX in Banking